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[2]	Professor Mary Lacity, Curators Professor, University of Missouri-St. Louis Visiting Professor, The London School of Economics and Political Science; Professor Leslie Willcocks The Outsourcing Unit Department of Management the London School of Economics and Political Science; Andrew Craig The Outsourcing Unit Senior Visiting Research Fellow the London School of Economics and Political Science, “Robotic Process Automation at Telefnica O2,”April 2015.
[3]	Mauro Bampo, Michael T. Ewing, Dineli R. Mather, David Stewart, Mark Wallace, “The Effects of the Social Structure of Digital Networks on Viral Marketing Performance,” 5 Jun 2008. 
[4]	Petra Peura, "Robotic Process Automation Concept for Service Management," Metropolia University of Applied Sciences Bachelor of En-gineering Industrial Management Thesis. 6 May 2018.
[5]	Sorin Anagnoste, “Robotic Automation Process - The next major rev-olution in terms of back office operations improvement,”The Bucharest University of Economic Studies, Bucharest, Romania sorin. anag-noste@fabiz.ase.ro.
[6]	Mickey Williams,Microsoft Visual C# (Core Reference) Microsoft Press Redmond, WA, USA 2002.
[7]	Blase Ur , Melwyn Pak Yong Ho, Stephen Brawner, Jiyun Lee, Sarah Mennicken , Noah Picard, Diane Schulze, Michael L. Littman Brown University, Carnegie Mellon University, University of Zurich ,”Trigger-Action Programming in the Wild: An Analysis of 200,000 IFTTT Recipes”
[8]	STEVEN OVADIA LaGuardia Community College, Long Island City, New York,”Automate the Internet With If This Then That (IFTTT)”, Behavioral & Social Sciences Librarian, 33:208211, 2014